Our first priority is your complete satisfaction with your Eastern Mountain Sports® purchase. If you are dissatisfied for any reason and have your original store receipt or web invoice, we will exchange or repair the item in question or provide a full refund.

You can return your purcase at any Eastern Mountain Sports® store or by mail, regardless of whether you bought it in-store or online.

It's simple to go online, find out if your local EMS retail store has the products you need, then reserve them until you get there. An easy way to avoid shipping charges!